Frequently Asked Questions
Everything you need to know about shopping with TUĞBA.
What are your shipping options and delivery times?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How can I return or exchange an item?
If you are not satisfied with your purchase, you can return it within 30 days of delivery. Items must be in their original condition with tags attached. Please visit our Returns Portal to start the process.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express), as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.
How do I find the right size for me?
Each product page features a detailed size guide. We recommend comparing your body measurements to our chart. If you are between sizes, we generally suggest sizing up for a more comfortable fit.
Can I track my order after it has been shipped?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Are TUĞBA products sustainably made?
We are committed to quality and ethical production. We source high-grade fabrics and work with certified manufacturers to ensure our fashion pieces are both durable and responsibly produced.